Privacy policy

Last updated: January 4, 2026

Greenwich Naturals ("we", "us", or "our") operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Greenwich Naturals is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

We collect personal information to provide our services and fulfill your orders. The types of information we collect include:

Contact Details: Your name, billing address, shipping address, phone number, and email address.
Order Information: What you bought, your payment method (processed securely via our payment partners), and transaction history.
Device Information: Your IP address, browser type, and time zone settings (automatically collected via Cookies to help our store load correctly for you).
Customer Support Data: Information you choose to share when you contact us via email or phone.

2. HOW WE USE YOUR INFORMATION

We use your personal information primarily to fulfill your orders and improve our service. specifically:

Order Fulfillment: To process payments, ship your herbal supplements, and provide you with invoices/order confirmations.
Communication: To send you status updates (e.g., "Out for Delivery") and respond to your queries.
Security: To screen for potential risk or fraud (in particular, your IP address).
Marketing (If opted-in): To provide you with information or advertising relating to our products or services, strictly in line with the preferences you have shared with us.

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

Shopify: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
Logistics Partners: We share your Name, Address, and Phone Number with our shipping partners (e.g., Shiprocket, Delhivery, BlueDart) solely for the purpose of delivering your order.
Payment Gateways: Your payment details are processed by secure gateways (e.g., Razorpay, PhonePe). We do not store your credit card or bank account details on our servers.
Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. COOKIES

We use cookies to optimize your experience on our Site and to provide our services.

Strictly Necessary Cookies: Allow you to browse our website and use essential features like secure checkout.
Analytics Cookies: Help us understand how customers use our site (e.g., which pages are visited most).

5. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This is required for tax and accounting purposes in India.

6. CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

7. CONTACT & GRIEVANCE OFFICER (INDIA)

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@greenwichnaturals.in or by mail using the details provided below:

Greenwich Naturals LG-27, Samvet Shikhar Building, Rajbandha Maidan, Raipur, Chhattisgarh 492001, India.

Grievance Officer (Information Technology Act, 2000): In accordance with Information Technology Act 2000 and rules made there under, the contact details of the Grievance Officer are:

Name: Ravi Janghel
Phone: +91 90397-16494
Email: info@greenwichnaturals.in